We are committed to protecting your personal information and respecting your privacy. We will not sell, trade, or rent your personal information to any third parties. We will not use or disclose your information for purposes other than those set forth in this Privacy Policy, unless you give us your permission or we are legally compelled to do so, such as by law, subpoena, or court order, or unless such disclosure or use becomes necessary for the protection of our legal interests.

1. Information Collection
The kind of information we collect from you online depends on how you decide to use our website or services. If you choose simply to browse our site, you will not need to submit any personal information at all. However, you might choose to provide us with your personally identifiable information by such means as e-mailing us or filling out certain forms on our website.

Our system may also gather certain technical data about your visit, which helps us understand better how our site is being used and how we can improve it. This automatically gathered information does not identify you personally; it may include your computer's IP or "Internet Protocol" address, as well as statistics about how visitors navigate through our site.

2. Information Use
(a) E-mail Contact: No confidentiality will apply to the subject matter of your message. All e-mail content (except your contact information) will be treated as volunteered to Softouch for our use in any manner.

(b) Solicited Information: We may ask our visitors for personal information through forms on our website for registering for events at Softouch Concepts, joining our mailing list, or inquiring about product sales. The personal information you choose to provide on these forms, which would typically include your name, company name, and contact information, may be used by Softouch Concepts in a manner consistent with the stated purpose of the given form. In addition, we may use visitor responses for non-personal assessment of their preferences so we can tailor our site's contents to better suit the tastes and needs of our audience. If requested information includes your credit card or other billing information, we will always keep it private, and will only use it for processing the charges you've authorized. If we intend to use or share your personal information for any other purposes, we will notify you of that purpose and give you a chance to opt out before you submit your information. For example, if you are asked for your e-mail address, we will not add it to any automatic mailing lists unless we've asked for permission to do so.

(c) Automatically Gathered Data: We may use the non-personal information gathered automatically by our system--such as computer IP addresses, the kind of browsers our viewers are using, and a record of the pages viewed on our site--so we can understand how to make our site more convenient and useful to our audience. We may also share this information, in aggregate form, with parties we hire to help us perform our business.

3. Managing Your Privacy
As stated above, we will not collect personally identifying information about you without your knowledge, so the decision whether or not to share this information is completely up to you. You may request deletion or modification of your other personal information by please contact us. Note that any deleted information may remain in our data store as a result of routine system back-ups, but we will no longer use that information.

4. Information Security
In order to maintain the integrity and security of your personal information, we store this information on secure computer systems with redundant firewall and password protection to prevent access by anyone other than authorized Softouch Concepts management. Of course, we appreciate your help in safeguarding the integrity of your own privacy. We encourage you to let us know immediately if you suspect that the information you share with us is being used in any way contrary to this Privacy Policy, and we will investigate your inquiry as promptly as possible. To contact us on this issue, please contact us.

5. Outside Links
Our website may contain links to other sites. Please be aware that these third-party sites may collect information about you, and that they operate according to their own privacy practices, which may differ from Softouch Concepts. Remember that once you're outside Softouch Concepts web site, any information you submit is outside of our control. If you have any questions about linking to our site, please contact us.

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Happy Customers

Thank you for all your help sizing the sensation harness for my Westie. He is between sizes and the small you recommended definitely fits him better. He had a Gentle Leader Easy Walk harness but it was too clunky and too heavy for him. Being a terrier, he is strong and can be quite a puller. Your...

M. Ramsell, Arizona
Feb 18, 2016