$10.00 (USD) per altered chest strap assembly

Sometimes a custom fit is the best solution for that perfect fit or to fit a breed with a hard to fit shape. We can alter a harness you send to us for a $10 charge, or add a $5 charge to a harness you purchase from us.

What We Will Do!

  • We now only lengthen fore-chest straps to provide for those breeds and/or body shapes that need more length to fit properly. We will determine this from your measurement.
  • We will replace any damaged hardware on the altered straps (usually, we will reuse the hardware).
  • We will mail (USPS) your harness back to you at no additional charge.

What You Need To Do!

  • Measure your dog's Girth and Chest. (Girth measurement confirms the size harness to start with).
  • Call us at (866) 305-6145 (toll free) to let us know what the alteration is that you need and that you are sending us the harness.
  • Package the harness in a suitable box or bubble mailer (we suggest a bubble-lined
    mailing envelope).
  • Include your return address and any necessary information (measurements) regarding the alteration.
  • Place your check ($10.00 per altered chest strap assembly) inside the package.
  • Mail or express ship to the address below (we suggest US mail - insured, the cost is
    usually nominal).
  • Please note that when we make alterations we will use the same as - or better than original materials for your repair. However, webbing dye color shade variations and feel, for instance, will change slightly from lot to lot. We will make every effort to match materials as close to your harness as we can. As you might expect, we can not provide the same look (color) to match a worn or faded harness.

Mail or Ship to:

Softouch Concepts, Inc.
Attn: Alterations
29460 Union City Blvd.
Union City, CA 94587

Questions?
Call (866) 305-6145, toll free

Note: Alterations are averaging about one week to process and ship after receipt.

The above is an additional service and is not to be considered a "charge" to be made for warranty repair or replacement for our products due to any defect of material or workmanship. Please see Exchanges & Returns for any warranty returns or replacements.

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Happy Customers

I have to write and tell you how much I love the Sense-ible Harness for Hogan. Hogan is my Service Dog who was trained with a Halti but did not like it on his nose. I switched to a Sense-ible harness a few months ago and Hogan and I both love it. Thank you from both of us.

T. Gaston, Washington
Jan 22, 2013